Privacy Policy
What we collect through this site, and how it's used.
1. Who this policy covers
This Privacy Policy explains how Twinspark Digital ("Twinspark Digital", "we", "us") handles information collected through this website, including the contact form. It applies to visitors and prospective clients using this site.
2. Information we collect
We collect information in two ways:
- Information you provide. When you use the contact form, we collect your name, email address, and anything else you choose to enter, such as a phone number or project details.
- Information collected automatically. Our hosting provider may log standard technical data, such as IP address, browser type, and pages visited, for security and reliability purposes. We do not run separate analytics or advertising trackers on this site.
3. How we use your information
- To respond to messages sent through the contact form or by email.
- To discuss and deliver a project you have enquired about.
- To maintain records of client communication for our own accounting and project history.
We do not sell contact information, and we do not use it for advertising.
4. How contact form submissions are processed
Messages sent through the contact form are delivered using a third-party form processing service (Formspree). That service receives the content you submit in order to forward it to us by email, and is bound by its own privacy policy. We do not control that service's infrastructure but only use it to receive messages sent to us.
5. Spam and abuse prevention
The contact form includes basic automated protections, including a hidden field designed to catch automated submissions and a minimum-time check, intended to reduce spam before it reaches our inbox. These checks do not identify individual visitors; they only filter automated form submissions.
6. Data retention
We keep messages and any resulting email correspondence for as long as reasonably needed to manage the relevant enquiry or project, and afterward for basic record-keeping. You can ask us to delete your information at any time using the contact details below.
7. Sharing your information
We do not share your information with third parties except:
- The form processing service used to deliver contact form messages to us, as described above.
- Where required by law, or to protect our legal rights.
8. Cookies
This site does not set marketing or tracking cookies. Any cookies present are limited to those strictly necessary for the site or its hosting infrastructure to function.
9. Your choices
You can choose not to use the contact form and instead reach us directly by email or phone. You may request a copy of, correction to, or deletion of information you've sent us by contacting us using the details below.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision.
11. Contact
Questions about this policy can be sent to contacttwinsparkdigital@gmail.com or by phone at +234 902 488 9647.